FAQ

Short answers when you are stuck. For steps, open the linked article or Troubleshooting.

Getting started

What is the difference between Pre-Execution and Post-Execution?

Pre-Execution is for contracts before they are signed — upload, AI scan, risk decisions, departure schedules, and approval.

Post-Execution is for live projects after the head contract is in place — agents, site diary, documents, and project inbox.

Many organisations use both. See What is DAIV?.

A sidebar item is greyed out — why?

That module is not enabled for your organisation. Hover the item for the message, or contact your account manager. See Troubleshooting.

I only see one organisation — do I need the organisation selector?

No. Most people belong to a single organisation. The selector is only for access to more than one DAIV workspace.

Account and invitations

I did not receive my invitation email

Ask an Owner or Admin to Resend under Manage Organisation → Team & Access → Pending invitations. Check spam. Invitations expire after seven days. See Team and access.

The activation link says to use a different email

Sign in with Google or Microsoft using the same email the invitation used. Sign out of other accounts in the browser if needed.

How do I remove someone from our organisation?

Owners and Admins Deactivate or Remove from organisation under Team & Access. Only the Owner can remove or deactivate an Admin. Removing someone from a project does not remove them from the organisation. See Team and access.

Permissions

What is the difference between Owner, Admin, User, Viewer, and Viewer Admin?

See Team and access.

Why can't I open Project Settings?

On a project you belong to, Owners, Admins and Users can open Settings, unless that User's project access is read-only. Viewers and Viewer Admins can't change project settings. See Create and set up a project.

Pre-Execution

Uploading a contract failed or the scan is stuck

Open the review from Contracts Under Review. If the scan stopped or failed, select Retry scanning. If the file is wrong and the scan is still running, select Cancel scanning, then upload a new revision. See Upload a contract and Troubleshooting.

Why can't I submit for review?

The button in the review header stays greyed out while a required finding outside Previously Raised is undecided, or while the scan hasn't finished. The label depends on your organisation: Submit for project manager review, Submit for final approval, or Close out. See Submit and approve a contract review and Review findings and decide.

What happens after a contract review is approved?

The review shows Approved and stays under Approved on Contracts Under Review until you move it to Post-Execution. See Submit and approve a contract review.

Post-Execution

I don't see Start on an agent

Start stays unavailable until that agent is Approved & live on the head contract. Viewers, Viewer Admins and read-only Users can't start a run. See Create and set up a project and Run and review agents on a project.

Where is the variation register?

Head contract → Variation Register. See Run a variation.

Integrations

How do I connect Procore?

Owners and Admins open Manage Organisation → Integrations, then Connect with DAIV app or Use your own Procore app. Map projects next. See Procore.

Why aren't site diaries appearing in Procore?

Push is off by default. Turn on Send site diaries to Procore on the project. Daily Log and Photos need Standard in the Procore app, and Collaborator Entry Only must stay off. See Procore.

Why don't I see OneDrive / SharePoint?

The option appears when the deployment has a Microsoft client id. Login method only changes whether Microsoft asks you to sign in. See OneDrive and SharePoint.

Getting help

Something looks wrong in the product

1. Note the project or contract review name and what you were doing.
2. Check Troubleshooting and the task article.
3. Contact DAIV support through your usual customer channel.

Do not send passwords or client secrets.